I recently purchased a two-year VPN subscription primarily for use in China, as the provider explicitly advertised their service as functional within the country. Unfortunately, it turned out to be a complete service failure. Almost all servers were blocked by the Great Firewall. Only a handful of Taiwan servers connected occasionally, but the speed and stability were so poor that the VPN was practically unusable for daily life. I contacted customer support multiple times, followed every troubleshooting step they suggested, and tried different protocols and servers, but the core technical issues were never resolved. After realizing the service was completely defective, I requested a refund. However, the company repeatedly rejected my request, hiding behind their thirty-day refund policy while entirely ignoring the fact that they failed to deliver a functional product. This is not a simple change of mind request. This is a clear case of non-delivery of service and misleading advertising. While I would have been open to a fair prorated refund for the remaining subscription period, the company completely refused to cooperate. If you expect honest business practices or working functionality in China, I would strongly suggest looking elsewhere.

I booked an appointment for two tyres and wheel tracking for my old Ford Fiesta. It should have been a straightforward job. The tyres themselves seem fine, but the whole process took far too long. I was booked in for four in the afternoon and did not get out until nearly five thirty, with no explanation for the delay. When it came time to pay, the person behind the desk initially quoted me one price, but after I showed him the numbers I had worked out the night before, he agreed to the lower amount and said he had forgotten to apply a code in the system. The worst part is that I am not convinced they did the tracking properly. The steering wheel no longer points straight ahead when driving straight, which was not the case before. I will wait to see if the company responds before I escalate this to their head office.

I had a mobile contract for just over twelve pounds per month. During the contract period, I added another SIM card under the same agreement. Our plan included unlimited internet, unlimited calls, and unlimited messages. They also promised that if there was any unusual or excessive usage, they would contact me immediately so it could be stopped. Without any warning, they suddenly charged me over three hundred and fifty pounds. I called them many times, but nobody responded properly. In the end, I was forced to pay the full amount. Later, they told me that after making the payment, my SIM card would return to the previous contract terms. Now, when the bill arrives, it first shows a lower amount, but when I try to make the payment, another page appears saying I must pay nearly double. This company is dishonest and I would advise everyone to be very cautious before signing up with them.